Accessibility Statement

1. Our Commitment

ASSURNA, Inc. (“ASSURNA,” “we,” “us,” or “our”) is committed to ensuring that our website and digital platform are accessible to all individuals, including those with disabilities. We recognize our responsibility under the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and applicable state and local accessibility laws to provide equal access to our services, information, and functionality.

We believe that every individual, regardless of ability, deserves full and equal access to the software and information we provide. Assurna is used by licensed agents and agency staff for a full working day, so this applies to the calling, coaching, and pipeline surfaces of the product as much as it applies to this website.

2. Accessibility Standards

ASSURNA strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI). These guidelines define how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Where technically feasible and appropriate, we also reference WCAG 2.2 guidance to incorporate the most current accessibility best practices.

3. Measures We Take

These are the measures we actually take on assurna.com today, rather than a list of intentions:

• Write the accessibility rules down in the design system every change is built against, so contrast, focus, alt text, and motion are decided once rather than argued per page.
• Use semantic HTML and ARIA (Accessible Rich Internet Applications) landmarks so assistive technology can navigate by region. Every page carries one main landmark, the site navigation sits outside it, and a “Skip to main content” link is the first focusable element on the page.
• Provide text alternatives for non-text content. Content images and diagrams carry meaningful alternative text or an adjacent description, and decorative artwork is hidden from assistive technology rather than announced as an unlabelled image.
• Hold body text on this website to a 7:1 contrast target, above the WCAG AA minimum of 4.5:1, and keep non-text elements such as borders, icon strokes, and the focus ring above 3:1.
• Keep this website operable by keyboard. Interactive controls are real buttons and links rather than clickable text, the focus indicator is visible on every one of them and is never removed, and the skip link makes the main content reachable in a single keystroke from page load.
• Build layouts that reflow rather than break across screen sizes, devices, and zoom levels up to 200%.
• Review accessibility by hand when we change shared layout, navigation, or form components, since those are the changes that affect every page at once.
• Disable animation for visitors who ask their system for reduced motion.

We do not currently run an automated accessibility scanner in our build pipeline, and we do not claim a completed third-party audit. When either of those changes we will say so here.

4. Conformance Status

We are continually working to improve the accessibility of our digital platform. While we strive for WCAG 2.1 Level AA conformance across all pages and features, we acknowledge that some content or functionality may not yet fully meet every guideline. We are actively identifying, prioritizing, and remediating any accessibility gaps.

Our conformance efforts are ongoing, and we regularly update our platform as accessibility standards evolve and as we identify areas for improvement.

5. Compatibility

ASSURNA's website and platform are built on the standards that the following assistive technologies and environments rely on. We have not completed a formal test pass against each one, so we list them as what we build for rather than as verified coverage. If one of them fails you here, that is a defect we want reported:

• Screen readers, including JAWS, NVDA, VoiceOver (macOS/iOS), and TalkBack (Android).
• Screen magnification software.
• Speech recognition software.
• Operating system accessibility features, including high contrast modes and text resizing.
• Current versions of major web browsers, including Chrome, Firefox, Safari, and Edge.

6. Known Limitations

Despite our best efforts, some areas of our platform may present accessibility challenges. Known limitations include:

• Screen reader testing: Our accessibility work to date has been code review and keyboard testing. We have not completed a structured pass with each of the screen readers listed in section 5, so we cannot claim verified behaviour on any specific one.
• Third-party integrations: Certain third-party integrations, widgets, or embedded content (such as data visualizations from external providers) may not fully conform to WCAG 2.1 AA standards. We work with our partners and vendors to advocate for accessibility improvements to their products.
• PDF documents: Some PDF documents or downloadable content may not be fully accessible. We are working to remediate existing documents and ensure new documents meet accessibility requirements.
• Data visualizations: Dynamic or interactive data visualizations (charts, graphs, data tables) may have limited screen reader support. We provide text-based alternatives and data tables where possible.
• Live call surfaces: Surfaces that update continuously while a call is in progress, including the real-time transcript, are difficult to announce well through a screen reader without overwhelming the listener. We are still working out the right live-region behaviour for these and welcome feedback from agents who work by ear.

7. Feedback and Contact

We welcome feedback on the accessibility of ASSURNA's website and platform. If you encounter an accessibility barrier, have difficulty accessing any content or feature, or have suggestions for improvement, please contact us:

When contacting us, please include the following information to help us address your concern as effectively as possible:

• The URL or page where you encountered the issue.
• A description of the accessibility problem or barrier.
• The assistive technology and browser you were using (if applicable).
• Your preferred method of contact for follow-up.

We aim to acknowledge accessibility feedback within two (2) business days and to provide a substantive response or remediation plan within ten (10) business days.

8. Enforcement and Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may have the right to file a complaint with the U.S. Department of Justice, the Federal Communications Commission (FCC), or your state's attorney general or civil rights office. You may also have the right to pursue legal remedies under the ADA, Section 508, or applicable state accessibility laws.

We encourage you to contact us directly first so that we may work with you to resolve any issues promptly and in good faith.

9. Third-Party Content

Our platform may link to or incorporate content from third-party websites, services, or applications that are not owned or controlled by ASSURNA. We are not responsible for the accessibility practices of third-party content. However, we endeavor to select vendors and partners who share our commitment to digital accessibility, and we encourage them to adopt WCAG 2.1 AA conformance.

10. Continuous Improvement

ASSURNA is committed to the ongoing improvement of our digital accessibility. Our accessibility efforts include:

• Reviewing pages against WCAG 2.1 AA success criteria by hand, and fixing what that review finds rather than filing it.
• Treating accessibility as a condition of shipping a change to shared layout, navigation, or form components, not as a later pass.
• Monitoring evolving legal requirements and accessibility standards at the federal, state, and international level.
• Acting on feedback from people who rely on assistive technologies, through the contact channel above.

11. Applicable Law

This accessibility statement is provided in connection with ASSURNA's obligations under applicable federal, state, and local laws, including but not limited to:

• Title III of the Americans with Disabilities Act (ADA), 42 U.S.C. sections 12181 to 12189.
• Section 508 of the Rehabilitation Act of 1973, as amended, 29 U.S.C. section 794d.
• Applicable state accessibility and anti-discrimination statutes.
• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as referenced by the U.S. Department of Justice.